Purchase Information
Freight is calculated by our Team for each order to ensure we find the right option for you based on cost and time frame. This is calculated once we receive your order.
Our office will contact you via email with shipping costs for your approval.
Payment can then be made once this is approved as an order with Credit Cards or via Direct Deposit. In the email form our team, you will find a Stripe Link to Pay via Card.
All of the products featured on this website are available through our dealer network throughout Australasia. DeckHardware maintains stock levels of all standard stock; however with over 10,000 stock lines some parts are brought into order requiring a deposit.
Please check and confirm all items, quantities and measurements before placing your order. Should not all items be available in our warehouse we will contact you.
Collection
If your order is being collected, please collect within 10 days after we inform you they are ready to be collected. If you do not, then unless you have made alternative arrangements with us we will assume you have cancelled your order. This means we may resell the items and in the case of specially ordered or custom items, you may forfeit the deposit or payment made.
Delivery
Most orders will be shipped the same business day we receive payment before courier cutoff times. For Fedex this is usually approx 1pm and Australia Post 3:30pm. All our orders have tracking for you to monitor your orders shipping progress.
Cut Lengths
LIROS Rope is available in 100m rolls unless otherwise stated. LIROS Rope cut lengths are available however not on all variations. To find out whether the colour and style you are after is available in a cut length contact us via our live chat, email or 02 99059400. Trade Discount is not applicable to cut lengths.
Special Orders and Non-Stock Lines
A 50% deposit is required when placing your custom / non-stock order. The balance is required before the goods are collected or shipped.
If a quote is supplied unless the quote states otherwise it is valid for 14 days and for the full quantity only.
If shipping is required by DeckHardware to your location a charge will apply.
Returns
Returns must be processed with an RGA (Returns Goods Authorisation) please get in touch with our office for more details. Cut lengths of tape or rope are non-returnable. All custom products requiring a deposit are non-returnable. Products returned without an RGA may be refused or could be subject to a service charge. Shipping charges are non-refundable and customer is responsible for return shipping costs.
To be eligible for a return, the items must be unused and in the received packaging and received in our warehouse within 30 days. Requests for returns or exchanges must be made within 21 days.
Some items including specially ordered or custom items are non-returnable unless a warranty is required. Customers may be required to pay for any costs we incur as a result of any change of mind order cancellations or returns including for example shipping costs or restocking fees charged by suppliers.
Website Specials
Website Specials and end of product clearance available whilst stocks last via our website.
If you have any queries please contact DeckHardware so that we may assist you.
