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Privacy notice

DeckHardware is committed to protecting your privacy.

This Privacy Policy describes our procedures for the collection, holding, use and disclosure of your personal information and applies to all the products and services we offer. By using our services you agree and consent to the collection, use, and disclosure of your information in connection with providing you our services.

HOW DO WE COLLECT PERSONAL INFORMATION?

By dealing with us directly over the phone
By placing an order on our website

By placing an order at DeckHardware you consent to provide us with your name, contact details and delivery address to third parties including shipping contractors to fulfil and ship your order.

At DeckHardware.com.au, we are committed to protecting your privacy as an online visitor to our website. We use the information we collect to maximise the services that we provide to you. DeckHardware.com.au respects the privacy and confidentiality of the information provided by you and adheres to the Australian Privacy Principles.

You may change your details at any time by advising us in writing via email. Furthermore, all customer data collected is secured against unauthorized use or access.

STORAGE AND SECURITY OF YOUR INFORMATION

We receive and store information you enter on our website or give us in any other way from time to time. You may provide basic contact information such as your name, phone number, address, and email address to enable us to send information or process your product order we may also collect additional information at other times, including but not limited to, when you provide feedback, change your content or email preferences, respond to a survey, or communicate with DeckHardware.com.au customer support or queries.

We may use personal information collected from you for the purpose of providing you with direct marketing material, updates regarding our website and information in the form of a newsletter. This will only apply if you have registered or subscribed to such publications by your registering your details with us. However if you wish to cease receiving any such information you may let us know either by email or unsubscribe at any time and your request will be actioned as soon as possible.

Individual profile and company details are not used for any other purpose. Details are only supplied to a third party supplier when it is required by law, for goods or services which you have purchased or to protect DeckHardware.com.au copyright, trademarks and other legal rights.

We respect the privacy of our online visitors. We may collect information on or through this website that can personally identify you. For example, we collect personally identifiable information which you volunteer to us to respond to visitor questions and comments about us and our products and services, and to mail e-newsletters (“Personal Data”).

We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. We will not knowingly share any of your Personal Data with any third party other than our service providers who assist us in providing the information and/or services we are providing to you.

Some of our service providers may be overseas and may not be subject to Australian Privacy Laws. Please contact us if you require specific details.

Any non-personal information, communications and material you send to this website or to us by email, or which we obtain from third parties without promises of confidentiality, may be kept, used and disclosed by us on a non-confidential basis. We are free to use and reproduce any such information freely, and for any purpose whatsoever. Specifically, we will be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose, including developing, manufacturing or marketing products.

If you wish to close your account and full data deletion please contact our office.

In some cases, we may also collect you your personal information through the use of "cookies". When you access our website, we may send a "cookie" (which is a small summary file containing a unique ID number) to your computer or internet enabled device. This allows us to recognise your computer or internet enabled device. We use cookies to measure traffic and engagement patterns to determine which areas of our website have been visited to measure overall, aggregate transaction patterns. We use this information to continually improve our customer experience. If you do not wish to receive cookies, you can set your browser so that your computer or internet enable device does not accept them.

As you browse our Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as "Device Information".

Additionally when you make a purchase or attempt to make a purchase through our Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers email address, and phone number. We refer to this information as "Order Information".

Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.

DISCLOSURE OF YOUR INFORMATION

We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, DeckHardware.com.au may use your Personal Data to protect the rights, property or safety of DeckHardware.com.au, its customers or third parties.

Finally, if there is a change of control in one of our businesses (whether by merger, sale, or otherwise), or a sale or transfer of its assets, customer information, which may include your Personal Data, could be disclosed to a potential purchaser under an agreement to maintain confidentiality, or could be sold or transferred as part of that transaction. And finally we would only disclose your information in good faith and where required by any of the above circumstances.

SECURITY

DeckHardware.com.au strives to ensure the security, integrity and privacy of personal information submitted to our website, and periodically updates its security measures in light of current technologies. However, no data transmission over the internet or information stored on servers accessible through the internet can be guaranteed to be fully secure.

Our website and accounting program provider is Jim2 whose are located in Australia.

PASSWORD SECURITY

It is your responsibility to store your password in a safe place. Notify us as soon as you become aware of any misuse of your password. Immediately change your password on our website or via Forgotten Password.

NEWSLETTER

Our Newsletter platform is MailChimp, to read up on their privacy details visit their website. OPT-OUT option - our Newsletter emails will contain clear instructions describing how you can unsubscribe from our mailing list.

ONLINE CHAT

Our online Chat provider is tawk.to you can find their privacy policy here.

THIRD PARTIES

DeckHardware.com.au does not and will not sell or deal in personal or customer information. We will never disclose your personal details to a third party except the necessary information required by providers of products or services you have purchased or to protect the rights, property or safety of DeckHardware.com.au, its customers or third parties or if required by law.

We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use.

LINKS

This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that DeckHardware.com.au is not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.

NOTIFIABLE DATA BREACHES PROCEDURES

In the event of any unauthorised access or unauthorised disclosure or loss of your personal information that is likely to result in serious harm to you, we will investigate and notify you and the Office of the Australian Information Commissioner.

CHANGE IN PRIVACY POLICY

As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.

If you have any questions or concerns at any time about our privacy policy or the use of your personal information, please contact us at info@deckhardware.com.au and we will respond within 48 Business Hours.

This Policy was last updated on 24/09/2024.

Questions?

If you have any questions about our Privacy Policy, please contact us via one of the following methods:

Call Customer Support 02 99059400 during business hours
Email info@deckhardware.com.au